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  12. <title>Client — David Larlet</title>
  13. <meta name="description" content="The central cause of the failure was another anti-pattern, CEO as Customer. And it turns out that a company that can’t invest in the quality of its mainline product, won’t invest in the quality of its replacement, either. That’s a management anti-pattern, and starting over with new people and a blank piece of paper doesn’t change management. Only management can change management.">
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  68. <p>The central cause of the failure was another anti-pattern, <strong>CEO as Customer</strong>. And it turns out that a company that can’t invest in the quality of its mainline product, won’t invest in the quality of its replacement, either. That’s a management anti-pattern, and starting over with new people and a blank piece of paper doesn’t change management. <mark>Only management can change management.</mark></p>
  69. <p><cite><em><a href="http://raganwald.com/2021/10/28/the-inner-osborne-effect.html">The Inner Osborne Effect</a></em> (<a href="/david/cache/2021/a98225895499217f24a9e081c2684dc4/">cache</a>)</cite></p>
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  71. <p><abbr lang="en" title="Chief Executive Officer">CEO</abbr> comme client &lt; Comité directeur comme client &lt; Équipe de développement comme cliente &lt; Équipe produit comme cliente &lt; Interviewé·es comme client·es.</p>
  72. <p>Étonnamment, entre le biais de sélection et la transformation des personnes recrutées, «&nbsp;Client comme client&nbsp;» est très difficile à atteindre.</p>
  73. <p>À moins d’être son propre client.</p>
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