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<nav>
  <p>
    <a href="/david/" title="Profil public">David&nbsp;Larlet</a> partage ses <a href="/david/blog/" title="Expériences bienveillantes">réflexions</a> et sa <a href="/david/stream/2019/" title="Pensées (dés)articulées">veille hebdomadaire</a>.
  </p>
</nav>

<h1>Blaming others</h1>
<time>2018-01-11</time>
<article>
  <blockquote>
<p>Hundreds of people were ecstatic when we added that arrow to PR pages. Out of those, not a single one indicated that this flow was confusing. A lot of people assumed it was their own fault for not just “getting” it.</p>
<p>Others get so accustomed to these flows that they don’t even notice their anxiety. If they do, it’s just part of life. The status quo. Something to live with, not improve.</p>
<p>[…]</p>
<p>The lesson here is that you can’t trust your users to bubble up the small stuff, which as we’ve seen can often be the best stuff to build). This means that you can’t exclusively rely on existing user feedback and tickets. You need to dig deeper.</p>
<p><cite><em><a href="http://joelcalifa.com/blog/tiny-wins/">Tiny Wins</a></em> (<a href="/david/cache/8e52a22c976b6f7b35e33d6e343d0fcd/">cache</a>)</cite></p>
</blockquote>
<p>How many people are blaming their connection because you made them load a 2 Mb image? How many people are blaming their outdated computer because you think a <em>Single Page App</em> is fancy on your latest Macbook Pro? How many people think they are stupid with your innovative mobile design full of anti-patterns?</p>
<p>Caring is accepting that it is <em>your</em> fault. And acting accordingly. <strong>Now.</strong></p>
</article>


<nav>
  <p>
    <a rel=prev href="/david/stream/2018/01/10/">← Re: HTTPS considered harmful</a> | <a href="/david/stream/2018/" title="Retour à la liste complète">↑</a> | <a  rel=next href="/david/stream/2018/01/12/">Code d’(in)conduite →</a>
  </p>
</nav>


<aside>
  <p>
    Other articles in English:
  
    <a href="/david/blog/2018/caching-links/">On caching links</a>,
  
    <a href="/david/blog/2018/bushcraft-retrospective/">Bushcraft retrospective</a>,
  
    <a href="/david/blog/2018/into-the-raft/">Into the Raft</a>,
  
    <a href="/david/blog/2018/into-the-bugs/">Into the Bugs</a>,
  
    <a href="/david/blog/2018/meritocracy-crisis/">Meritocracy crisis</a>,
  
    <a href="/david/blog/2018/seller-teacher-wise/">The Seller, the Teacher and the Wise</a>,
  
    <a href="/david/blog/2018/into-the-good/">Into the Good</a>,
  
    <a href="/david/blog/2018/into-the-mice/">Into the Mice</a>,
  
    <a href="/david/blog/2018/into-the-camp/">Into the Camp</a>,
  
    <a href="/david/blog/2018/into-the-wind/">Into the Wind</a>,
  
    <a href="/david/blog/2018/into-the-snow/">Into the Snow</a>,
  
    <a href="/david/blog/2018/into-the-cold/">Into the Cold</a>,
  
    <a href="/david/blog/2017/async-python-frameworks/">Async Python Frameworks</a>,
  
    <a href="/david/blog/2017/distributed-teams/">Distributed teams</a>,
  
    <a href="/david/blog/2017/into-the-wild/">Into the Wild</a>,
  
    <a href="/david/blog/2017/without-javascript/">Without JavaScript</a>,
  
    <a href="/david/blog/2017/inclusive-python/">Inclusive Python</a>,
  
    <a href="/david/blog/2017/micro-cultures-governance/">Micro-cultures and governance</a>,
  
    <a href="/david/blog/2017/resilient-web-tools/">Resilient Web and Tools</a>,
  
    <a href="/david/blog/2017/bitcoin-energy/">Bitcoin and energy</a>,
  
    <a href="/david/blog/2016/team-building/">Team building</a>,
  
    <a href="/david/blog/2016/inclusive-developer/">Inclusive developer</a>,
  
    <a href="/david/blog/2016/cultural-intimacy/">Cultural Intimacy</a>,
  
    <a href="/david/blog/2016/tools-teams/">Tools and teams</a>,
  
    <a href="/david/blog/2016/senior-developer/">Senior developer</a>,
  
    <a href="/david/blog/2016/slow-data/">Slow Data</a>,
  
    <a href="/david/blog/2016/inclusive-communities/">Inclusive communities</a>,
  
    <a href="/david/blog/2016/delivery-values/">Delivery and value(s)</a>,
  
    <a href="/david/blog/2016/collaboration-debt/">Collaboration debt</a>,
  
    <a href="/david/blog/2016/communities-leadership/">Communities and leadership</a>,
  
    <a href="/david/blog/2016/specifications-apis/">Specifications and APIs</a>.
  
    Oh, and most of <a href="/david/stream/2018/">the 2018 thoughts</a>.
  </p>
</aside>


<nav>
  <p>
    <abbr title="Lieu de vie et de potentielles rencontres actuel">Montréal</abbr> ·
    <a href="mailto:david%40larlet.fr" title="Envoyer un courriel">Contact</a> ·
    <a href="http://larlet.com" title="Identité professionnelle">[Travailler ensemble ?]</a> ·
    <abbr title="Alwaysdata, 62 rue Tiquetonne 75002 Paris, +33.184162340">Hébergeur</abbr> ·
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